使用英語(yǔ)進(jìn)行電話的注意事項(xiàng)
客服人員每天都要接待許多電話詢問,很多都是商業(yè)往來(lái),那么一個(gè)合格的客服人員在使用英語(yǔ)進(jìn)行電話服務(wù)的時(shí)候都該注意些什么呢?接下來(lái),小編給大家準(zhǔn)備了使用英語(yǔ)進(jìn)行電話的注意事項(xiàng),歡迎大家參考與借鑒。
使用英語(yǔ)進(jìn)行電話的注意事項(xiàng)
1.接電話時(shí)不可以簡(jiǎn)單地回答“Hello”,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。例如:
Hello, this is Information Desk. 您好,這里是問詢處。
Information Desk speaking. May I help you? 問詢處,需要幫忙嗎?
2.打錯(cuò)電話,如果是外線打錯(cuò)時(shí),可以回答:
I am afraid you have the wrong number. 不好意思,您打錯(cuò)電話了。
This is the LI JIA Hotel, 2234-1156. 這里是麗嘉酒店,電話是2234-1156。
如果是總線轉(zhuǎn)錯(cuò)內(nèi)線時(shí),可以回答:
This is Room Reservations1. I'll transfer2 your call to Restaurant Reservations.
這里是客房預(yù)約處,我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺(tái)。
I am afraid this is a direct line. We cannot transfer your call to the Chinese Restaurant. Please call 2234-1156.
不好意思,這是直播電話。我們無(wú)法為您轉(zhuǎn)接中式餐廳。請(qǐng)您改撥2234-1156好嗎?
3.當(dāng)負(fù)責(zé)的工作人員不在時(shí),可以回答:
I am afraid Mr. Lin is out at the moment. He should be back around 5 p.m.
不好意思,林先生現(xiàn)在外出。他應(yīng)該會(huì)在下午5點(diǎn)左右回來(lái)。
I am afraid Mr. Hao is on another line. Could you hold the line, please?
不好意思,郝先生正在接電話。請(qǐng)您稍等一下好嗎?
I'll tell him to call you back when he returns.他回來(lái)時(shí),我會(huì)請(qǐng)他回電。
May I have your name and phone number, please? 請(qǐng)告訴我您的名字和電話好嗎?
4.當(dāng)會(huì)話結(jié)束時(shí)
結(jié)束電話中的對(duì)話時(shí),不可以簡(jiǎn)單的說"bye-bye",最好說:
Thank you for calling. 感謝您的來(lái)電。
You are welcome, sir. 先生,不客氣。
We look forward to hearing from you. 我們靜候您的佳音。
Please contact me if you have any further questions. 如果您有任何其他問題,請(qǐng)和我聯(lián)絡(luò)。
擴(kuò)展:詢盤”大全
(一)
Heavy enquiries witness the quality of our products.
大量詢盤證明我們產(chǎn)品質(zhì)量過硬。
As soon as the price picks up, enquiries will revive.
一旦價(jià)格回升,詢盤將恢復(fù)活躍。
Enquiries for carpets are getting more numerous.
對(duì)地毯的詢盤日益增加。
Enquiries are so large that we can only than allot1 you 200 cases.
詢盤如此之多,我們只能分給你們200箱貨。
Enquiries are dwindling2.
詢盤正在減少。
Enquiries are dried up.
詢盤正在絕跡。
They promised to transfer their future enquiries to Chinese Corporations.
他們答應(yīng)將以后的詢盤轉(zhuǎn)給中國(guó)公司
Generally speaking, inquiries3 are made by the buyers.
詢盤一般由買方發(fā)出。
Mr. Baker4 is sent to Beijing to make an inquiry5 at China National Textiles Corporation.
貝克先生來(lái)北京向中國(guó)紡織公司進(jìn)行詢價(jià)。
We regret that the goods you inquire about are not available.
很遺憾,你們所詢的貨物現(xiàn)在無(wú)貨。
In the import and export business, we often make inquiries at foreign suppliers.
在進(jìn)出口交易中,我們常向外商詢價(jià)。
To make an inquiry about our oranges, a representative of the Japanese company paid us a visit.
為了對(duì)我們的橙子詢價(jià),那家日本公司的一名代表訪問了我們。
We cannot take care of your enquiry at present.
我們現(xiàn)在無(wú)力顧及你方的詢盤。
Your enquiry is too vague to enable us to reply you.
你們的詢盤不明確,我們無(wú)法答復(fù)。
Now that we've already made an inquiry about your articles, will you please reply as soon as possible?
既然我們已經(jīng)對(duì)你們產(chǎn)品詢價(jià),可否盡快給予答復(fù)?
China National Silk Corporation received the inquiry sheet sent by a British company.
中國(guó)絲綢公司收到了英國(guó)一家公司的詢價(jià)單。
Thank you for your inquiry.
謝謝你們的詢價(jià)。
Words and Phrases
inquire 詢盤;詢價(jià);詢購(gòu)
to inquire about 對(duì)...詢價(jià)
to make an inquiry 發(fā)出詢盤;向...詢價(jià)
inquirer 詢價(jià)者
enquiry 詢盤
inquiry sheet 詢價(jià)單
specific inquiry 具體詢盤
an occasional inquiry 偶爾詢盤
to keep inquiry in mind 記住詢盤