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學(xué)習(xí)啦 > 學(xué)習(xí)英語 > 生活英語 > 電話英語 > 工作中接英語電話禮儀

工作中接英語電話禮儀

時(shí)間: 若木631 分享

工作中接英語電話禮儀

  電話英語對(duì)話怎么說呢?和外國(guó)人交談,電話交談,掌握一些電話英語對(duì)話中常用的禮貌用語還是很有必要的。你掌握了多少電話英語的表達(dá)方法呢,下面我們一起了解下:

  STEP 1 Remember you're at work

  First and foremost, remember you're at work. Now is not the time to call or email your long lost frat brothers, ex-girlfriends, or bookie.

  STEP 2 Don't use speakerphone

  Don't use your speakerphone unless it's completely necessary. Otherwise, it's just obnoxious.

  Remember: background noise can be heard when you're on a conference call from home—and that includes toast popping, kettles whistling, and toilets flushing.

  STEP 3 Keep voice mail short

  When leaving a voice mail, keep it short—you are not auditioning for Hamlet. Just provide the essentials: your name, your number, and a BRIEF reason for calling.

  Have your message ready before you call. Nothing is more annoying than listening to someone stammer while they try to formulate a coherent thought. And remember to enunciate so the person doesn't have to replay your message 25 times.

  STEP 4 Include simple subject line

  Always include a simple, straightforward description in your email subject line so its recipient can quickly assess if it's important, and easily relocate it later.

  STEP 5 Be careful with email

  Remember that an email doesn't convey a context the way your gestures, expressions, and tone of voice would. What you write in a playful way may come across as harsh or insulting to your reader.

  Always spell-check your email before hitting 'send'; It's easy, and may just save you a lot of embarrassment.

  STEP 6 Include explanation when forwarding

  Forwarding an email to a co-worker? Always include a brief explanation so they're not left to ponder what you may want from them. If you're totally swamped, at least include "FYI".

  Eighty-two percent of what you communicate on the phone is non-verbal—in other words, what you say is far less important than how you say it.

  1.記住你是在工作

  首先,記住你是在工作?,F(xiàn)在不是打電話或發(fā)電子郵件給你長(zhǎng)時(shí)間沒聯(lián)系的兄弟,前女友或賽馬的時(shí)候。

  2.不要用揚(yáng)聲器

  不要使用揚(yáng)聲器,除非完全有必要。否則,是非常令人討厭的事情。

  記?。寒?dāng)你在家中進(jìn)行商務(wù)電話會(huì)議時(shí)是可以聽到背景音樂的——包括烘烤,水壺?zé)穆曇艉蛶臎_水聲。

  3.語音信箱留言簡(jiǎn)短

  當(dāng)你在語音信箱留言時(shí),一定要簡(jiǎn)短——你不是在為哈姆雷特試音。只說出精髓的內(nèi)容就可以了:你的姓名,電話號(hào)碼,和打電話的簡(jiǎn)潔原因。

  打電話前先準(zhǔn)備好信息。沒有什么比接電話的時(shí)候要努力抓住中心思想更令人討厭的了。記住發(fā)音要明晰,免得對(duì)方要把你的留言多次重播。

  4.簡(jiǎn)單的主題

  在郵件主題欄一定要列明一個(gè)簡(jiǎn)單,直截了當(dāng)?shù)拿枋?,這樣收件人就能迅速評(píng)估郵件是否重要,隨后就能更方便地處理。

  5.發(fā)送郵件要小心

  要記住,電子郵件并不能表達(dá)你的肢體語言,面部表情和語音語調(diào)所能表達(dá)的內(nèi)容。你以開玩笑的語氣寫的郵件在收件人看來可能是嚴(yán)厲的或侮辱性的。

  點(diǎn)擊“發(fā)送”按鈕之前一定要檢查一下郵件的單詞拼寫是否正確。這是很簡(jiǎn)單的工作,可以為你避免很多尷尬的場(chǎng)景。

  6.轉(zhuǎn)發(fā)郵件時(shí)附帶解釋

  向一位同事轉(zhuǎn)發(fā)郵件?一定要附帶簡(jiǎn)潔的解釋,這樣他們就不需考慮你想讓他們做什么。如果你實(shí)在是非常繁忙,至少要注明“請(qǐng)大家注意看一下”。

  電話中溝通的82%的內(nèi)容是非語言的——換句話說,你說的內(nèi)容遠(yuǎn)遠(yuǎn)不如說的方式重要。

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