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學(xué)習(xí)啦>學(xué)習(xí)英語(yǔ)>專業(yè)英語(yǔ)>商務(wù)英語(yǔ)>

商務(wù)英語(yǔ)會(huì)話--售后服務(wù)篇

時(shí)間: 澤燕681 分享

  商務(wù)英語(yǔ)是以適應(yīng)職場(chǎng)生活的語(yǔ)言要求為目的,內(nèi)容涉及到商務(wù)活動(dòng)的方方面面。接下來(lái)小編為大家整理商務(wù)英語(yǔ)會(huì)話--售后服務(wù)篇。希望對(duì)你有幫助哦!

  (1)

  A: Yes, may I help you?

  B: We had a damaged shipment from you.

  A: We'll look into it right away for you.

  A:有什么事嗎?

  B:你們送來(lái)的貨有損壞。

  A:我們會(huì)立刻調(diào)查清楚。

  (2)

  A: Was the damage extensive?

  B: I'd say about half of the shipment is unusable.

  A: We'll send a man right out to look at it.

  B: Good, we'll be expecting him.

  A:壞得很多、的很嚴(yán)重嗎?

  B:我看大概有一半的貨不能用了。

  A:我們馬上會(huì)派個(gè)人去查看。

  B:好,我們等著他。

  (3)

  A: Here is the final settlement for your claim.

  B: Thanks, we appreciate the fast work.

  A: We only hope we won't have this kind of problem again.

  B: That goes for us too.

  A:你的賠償問(wèn)題終于解決了。

  B:謝謝你們這么快就辦好了。

  A:我們僅希望不會(huì)再有這樣的事情發(fā)生。

  B:我們也是這么希望?

  (4)

  A: Did you note the damage on the bill of lading?

  B: Yes, of course.

  A: We'll start a claim with the shipping company.

  B: We'll wait and see what they say.

  A:你把損壞情形注明在提貨憑單上了沒(méi)?

  B:當(dāng)然。

  A:我們會(huì)向貨運(yùn)公司著手申請(qǐng)賠償?shù)摹?/p>

  B:看看他們?cè)趺凑f(shuō)吧。

  (5)

  A: Just whose fault is this damage?

  B: The order was in good shape when it left out factory.

  A: It certainly didn't arrive here that way.

  B: We'll make it right with you, of course.

  A:這次的損壞究竟是誰(shuí)的責(zé)任呢?

  B:貨離開(kāi)工廠時(shí)都是完好無(wú)缺的啊。

  A:送到這兒時(shí)可不是那樣!

  B:真相如何,我們一定會(huì)讓你知道。

  (6)

  A: How about taking the damaged portion at a lower price?

  B: What kind of price did you have in mind?

  A: I was thinking of 40% off.

  B: That will probably be ok.

  A:損壞的那一部分就算便宜一點(diǎn),如何?

  B:你說(shuō)多少呢?

  A:打個(gè)6折吧。

  B:應(yīng)該可以吧。

  (7)

  A: I'm sorry, but I don't think this damage is our fault.

  B: What do you mean?

  A: It looks like the shipping company did this.

  B: We'd better take it up with them, in that case.

  A:抱歉,不過(guò)我不認(rèn)為這次的損壞是我們的錯(cuò)。

  B:你這話是什么意思?

  A:應(yīng)該是貨運(yùn)公司造成的吧。

  B:如果是那樣,我們最好向他們提出來(lái)。

  (8)

  A: We can't process your damage claim.

  B: Why not?

  A: You didn't note the damage on the bill of lading.

  B: I see.

  A:我們無(wú)法辦理你的索賠。

  B:為什么?

  A:你沒(méi)有在提貨單上注明損壞情況。

  B:這樣子!

  (9)

  A: It looks like we have problem with the shipment.

  B: What kind of problem.

  A: We came up about two cases short.

  B: I see, we'll look for them on our end.

  A:貨有問(wèn)題哦。

  B:什么樣的問(wèn)題呢?

  A:我們發(fā)現(xiàn)大概短少了兩箱。

  B: 哦,我們這邊會(huì)找找看。

  (10)

  A: Are you sure you sent the full order?

  B: Yes, why?

  A: We seem to be three packages short.

  B: You'd better check with the shipper.

  A:你確定貨全部都出來(lái)了?

  B:是的。怎么樣呢?

  A:好像少了三大箱。

  B:你最好向貨運(yùn)公司查查看。

  (11)

  A: We're sorry, but we cannot allow your claim.

  B: Why not?

  A: The material was not damaged by us.

  B: We'll have to talk this over some more.

  A:對(duì)不起,我無(wú)法接受你的賠償要求。

  B:為什么?

  A:東西不是我們損壞的。

  B:這件事我們得好好地再談一談。

  (12)

  A: What about our claim?

  B: Our shipping manager is looking into it.

  A: When will we hear something from him?

  B: On, in just a day or two, I think.

  A:我們的賠償怎么樣啦?

  B:我們的貨運(yùn)經(jīng)理正在調(diào)查這件事。

  A:什么時(shí)候會(huì)有消息呢?

  B:哦,我想就這一、的兩天吧。

  (13)

  A: How bad was the damage.

  B: One packing case was crushed.

  A: Was all the material in that case destroyed?

  B: We don't think we can use any of it at all.

  A:損壞情況如何?

  B:有一個(gè)箱子全壓壞了。

  A:箱里的東西都?xì)Я藛?

  B:我看都不能用了。

商務(wù)英語(yǔ)會(huì)話--售后服務(wù)篇

商務(wù)英語(yǔ)是以適應(yīng)職場(chǎng)生活的語(yǔ)言要求為目的,內(nèi)容涉及到商務(wù)活動(dòng)的方方面面。接下來(lái)小編為大家整理商務(wù)英語(yǔ)會(huì)話--售后服務(wù)篇。希望對(duì)你有幫助哦! (1) A: Yes, may I help you? B: We had a damaged shipment from you. A: Well look int
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